Last updated: November 14, 2026
1. Agreement
These terms are an agreement between you (“the client”) and SIPElectron LTD (“SIP Electron”, “we”, “us”). By ordering or using the SIP Electron service you accept these terms.
2. The service
SIP Electron provides a hosted, managed VoIP softswitch on a server prepared for you, with a web panel to manage your clients, routes, tariffs, invoices, CDR and live calls.
Plans differ in the number of concurrent calls and the server resources. Every plan includes all features, unlimited accounts and unlimited minutes, as described on our Features and Pricing pages.
3. Orders and payment
- You can choose a billing cycle of 1, 3, 6 or 12 months. Longer cycles have a lower monthly price; the total is shown on the order page.
- The service is paid in advance for the whole billing cycle.
- Payment methods: PayPal, crypto (USDT), Western Union and bank transfer.
- We prepare your server after your payment is confirmed.
4. Renewal and end of the service
- To continue the service, renew your subscription before the end of the paid period.
- If the subscription is not renewed, access to the server stops at the end of the paid period.
- A few days later the server and all data on it, including the CDR, are deleted permanently and cannot be recovered.
- It is your responsibility to export any data you want to keep before the subscription ends.
5. Your data
The data on your server — CDR, clients, routes, tariffs and settings — belongs to you. Your CDR stays stored on the server while the subscription is active, and only you can access it, at any time, through your web panel.
6. Your account
You are responsible for keeping your panel login details safe and for all activity made with them, including the accounts you create for your own clients.
7. Support and custom features
Support is available 24/7. We can also add custom features on request — some free and some paid, as agreed with you before the work starts.
8. Availability
We work to keep the service available at all times. Short interruptions may happen, for example for maintenance or because of networks and providers outside our control.
9. Limitation of liability
To the extent allowed by law, SIPElectron LTD is not liable for indirect losses such as lost profit, lost traffic or lost data, and our total liability is limited to the amount you paid for the current billing period.
10. Changes to these terms
We may update these terms. The date at the top of the page shows the latest version. Continuing to use the service after a change means you accept the updated terms.