Last updated: November 14, 2026
1. Who we are
This website and the SIP Electron hosted softswitch service are operated by SIPElectron LTD (“SIP Electron”, “we”, “us”). This policy explains what information we collect, why we collect it and how we protect it.
2. Information you give us
We collect only the information you choose to send us:
- Contact form — your name, email address, phone number (optional) and your message.
- Order form — your name and email address, the plan, billing cycle and payment method you choose, and — when you renew — your server IP address.
- Emails — anything you send us by email, for example to arrange a payment by Western Union or bank transfer.
3. Payments
PayPal payments are processed by PayPal on PayPal’s own website. We do not receive or store your card or PayPal account details — only the confirmation of the payment.
For crypto (USDT), Western Union and bank transfer payments, we only keep the details needed to confirm your payment.
4. Cookies and analytics
This website uses:
- Google Analytics — to understand how visitors use the website (pages visited, device, approximate location).
- Google Ads — to measure the results of our advertising.
- Google reCAPTCHA — on the contact and order forms, to protect them from spam and bots.
These Google services may use cookies and process data according to Google’s own privacy policy. You can block or delete cookies in your browser settings.
5. How we use your information
- To answer your questions and messages.
- To process your order, prepare your server and provide the service.
- To confirm payments and send you service and renewal information.
- To protect our website and services from abuse.
We do not sell or rent your personal information to anyone.
6. Your switch data (CDR and call data)
The data on your SIP Electron server — such as call detail records (CDR), your clients, routes and tariffs — belongs to you.
- Your CDR stays stored on your server for as long as your subscription is active.
- Only you can access it, at any time, through your web panel.
7. When a subscription ends
If a subscription is not renewed, access to the server stops at the end of the paid period. A few days later the server and all data on it, including the CDR, are deleted permanently and cannot be recovered.
Please export any data you want to keep (for example, the CDR as CSV) before your subscription ends.
8. Sharing your information
We share information only when it is needed to run the service:
- with PayPal and Google, as described above;
- when required by law.
9. Security
We protect our website and servers with firewalls, automatic blocking of hacking attempts and access controls. No system is 100% secure, but we work to keep your information safe.
10. Your choices
You can ask us at any time to see, correct or delete the personal information you sent us through this website. Write to sales@sipelectron.com.
11. Changes to this policy
We may update this policy. The date at the top of the page shows the latest version.